Walk into the Toll House hotel in Los Gatos, California and you feel like you are home. The atmosphere is warm and welcoming. It is plush without being ostentatious. Yet more than the appointments what creates the warm feeling is the staff. Without being unctuous they solicit how you are doing and respond in a very warm and comfortable way. More impressive is the energy of the staff. They approach everything with amazing vibrancy from checking customers in to carrying baggage to welcoming and serving in the restaurant. And they interact with each other in the same energized way.
Each day we have an opportunity to engage with any number of people. How are we engaging? Energy and vibrancy are more of a choice than a physical state. So many of my daily encounters are with people devoid of energy and vibrancy and more akin to boredom. And, after encountering the staff at the Toll House, I challenge myself to approach my day with that powerful energy.
Let's face it. Facing a day with positive energy and vibrancy is a choice. What do you choose?
Thursday, October 22, 2009
Friday, August 28, 2009
So You Think You Can Multitask?
The idea that anyone can multitask effectively is one of the biggest lies foisted on American individuals and commerce. In the name of multitasking we forgo the sacred moments of intimacy, the joy of singular devotion to a project, and the uncluttered creativity of thinking. Efficiency becomes the new god in this mindset and all else falls under its dictatorial rule.
But aren't we being more efficient by multitasking? Not so fast.
A new study from the researchers at Stanford University confirms what many of us, who have been ignored by someone multitasking, already know; multitaskers, far from being efficient, are just multiplying the tasks they are doing badly. They are not completing any task or conversation to the best of their ability and multitasking makes them worse.
What Clifford Nass and other researchers discovered were three challenges that heavy multitaskers share. People who do a significant amount of multitasking can't seem to ignore irrelevant data to focus on what is important. They are more distracted than others. Surprisingly they also have a poorer ability to take in and organize information. Finally they had more of a difficulty switching from one task to another.
Of course the argument is that younger and younger generations are growing up multitasking and so they will be better at it. Again that is false. The research studied young men and women who use various electronic means simultaneously and have grown up with it.
Perhaps all of us need to push back on the notion that any individual can do two separate cognitive activities equally as well. And as we move toward greatness, we need to give ourselves the opportunities to savor and revel in sacred moments of intimacy, the joy of singular devotion to a project, and the uncluttered creativity of thinking.
But aren't we being more efficient by multitasking? Not so fast.
A new study from the researchers at Stanford University confirms what many of us, who have been ignored by someone multitasking, already know; multitaskers, far from being efficient, are just multiplying the tasks they are doing badly. They are not completing any task or conversation to the best of their ability and multitasking makes them worse.
What Clifford Nass and other researchers discovered were three challenges that heavy multitaskers share. People who do a significant amount of multitasking can't seem to ignore irrelevant data to focus on what is important. They are more distracted than others. Surprisingly they also have a poorer ability to take in and organize information. Finally they had more of a difficulty switching from one task to another.
Of course the argument is that younger and younger generations are growing up multitasking and so they will be better at it. Again that is false. The research studied young men and women who use various electronic means simultaneously and have grown up with it.
Perhaps all of us need to push back on the notion that any individual can do two separate cognitive activities equally as well. And as we move toward greatness, we need to give ourselves the opportunities to savor and revel in sacred moments of intimacy, the joy of singular devotion to a project, and the uncluttered creativity of thinking.
Thursday, August 20, 2009
Walk Like A Winner
Are you sitting up straight? Are you standing erect? Sounds like some of the questions we were asked as children. Sometimes it was a command rather than a question. Yet over the past week I've found myself more aware than ever of my posture especially when things are difficult.
What started my consciousness was watching the PGA last week. I watched as Tiger Woods lost the lead and was walking down the center of one of the fairways. Even the commentator mentioned the confident way he held himself. You couldn't tell that he was losing. As a matter of fact you would have sworn that he was winning. What's with that?
Dr. Jim Loehr studied athletes winning and losing. He compared their posture and body language and discovered something different about the best. Those who were on the top of their sport comported themselves exactly the same whether they were winning or losing. They always walked like winners. What Dr. Loehr discovered is that our posture speaks volumes not only to others but to our own psyche as to our impending success or failure.
So, be honest. Do you walk like you are winning, or is your head always bowed? Pick your head up, walk like you are winning and watch the difference it will make in how you feel.
What started my consciousness was watching the PGA last week. I watched as Tiger Woods lost the lead and was walking down the center of one of the fairways. Even the commentator mentioned the confident way he held himself. You couldn't tell that he was losing. As a matter of fact you would have sworn that he was winning. What's with that?
Dr. Jim Loehr studied athletes winning and losing. He compared their posture and body language and discovered something different about the best. Those who were on the top of their sport comported themselves exactly the same whether they were winning or losing. They always walked like winners. What Dr. Loehr discovered is that our posture speaks volumes not only to others but to our own psyche as to our impending success or failure.
So, be honest. Do you walk like you are winning, or is your head always bowed? Pick your head up, walk like you are winning and watch the difference it will make in how you feel.
Friday, August 7, 2009
A Grain of Salt
I write this flying back from Florida where I spoke at a leadership conference about focusing on strengths rather than on weaknesses to drive greater growth and success. The audience of 175 leaders interacted with me and each other, asking questions that only deepened their understanding. They laughed at the right spots, even applauded at a few and were vocally appreciative as they came up to me at the end of the almost four hour session. So what's bothering me? I want to know who, if any, will change their leadership style and why.
Change is not that easy. Listening to information, no matter how compelling, rarely engenders the motivation to change our behavior. Even if everyone in that room was convinced that this leadership style would help them dramatically (and I'm not that naïve) most will only retain a rapidly fading memory of our time together and will most likely forget me and the session in three days. But what about the precious few who, believing in the efficacy of a strengths-focused leadership model, read a little more, create some goals and start adopting new behaviors? What makes them different?
I'd like to offer a theory. These individuals are able to either lower the defense mechanisms we all put in place to defend our egos, or momentarily put their egos aside. Look at little children. They are sponges for learning. With little to defend they absorb everything around them. As we grow, we learn to defend what we've accepted as real and our openness to new ideas closes up until some of us get to the point when we stop learning.
Of course being totally open to new ideas creates other challenges. We might end up believing in Santa Claus, the Easter Bunny, or the tooth fairy. So, we do have to examine new ideas with a grain of salt. That being said, many of us use so much salt evaluating new ideas it is a wonder we don't die of sodium poisoning.
So what's the strategy? I don't know. If it were easy the world would be changing at a momentous pace because we'd all know how to identify and adopt new, helpful ideas and behaviors. I've found one strategy that works for me. When I learn a new idea or strategy that might help me develop as a speaker, leader, writer (I need lots of development) I don't tell anyone at first. I need time to analyze what I've heard, to sift through it and use my own grain of salt. That way, if I like and adopt the ideas, I'm more prepared to offer them to others in a cohesive way before they can bring on their shakers of salt.
175 leaders heard some new ideas this morning, ideas that could change their life or leadership for the better. How many will change? We will never know. But what about you and me? New thoughts, new ideas, new behaviors; what keeps you from embracing them and changing your life?
Change is not that easy. Listening to information, no matter how compelling, rarely engenders the motivation to change our behavior. Even if everyone in that room was convinced that this leadership style would help them dramatically (and I'm not that naïve) most will only retain a rapidly fading memory of our time together and will most likely forget me and the session in three days. But what about the precious few who, believing in the efficacy of a strengths-focused leadership model, read a little more, create some goals and start adopting new behaviors? What makes them different?
I'd like to offer a theory. These individuals are able to either lower the defense mechanisms we all put in place to defend our egos, or momentarily put their egos aside. Look at little children. They are sponges for learning. With little to defend they absorb everything around them. As we grow, we learn to defend what we've accepted as real and our openness to new ideas closes up until some of us get to the point when we stop learning.
Of course being totally open to new ideas creates other challenges. We might end up believing in Santa Claus, the Easter Bunny, or the tooth fairy. So, we do have to examine new ideas with a grain of salt. That being said, many of us use so much salt evaluating new ideas it is a wonder we don't die of sodium poisoning.
So what's the strategy? I don't know. If it were easy the world would be changing at a momentous pace because we'd all know how to identify and adopt new, helpful ideas and behaviors. I've found one strategy that works for me. When I learn a new idea or strategy that might help me develop as a speaker, leader, writer (I need lots of development) I don't tell anyone at first. I need time to analyze what I've heard, to sift through it and use my own grain of salt. That way, if I like and adopt the ideas, I'm more prepared to offer them to others in a cohesive way before they can bring on their shakers of salt.
175 leaders heard some new ideas this morning, ideas that could change their life or leadership for the better. How many will change? We will never know. But what about you and me? New thoughts, new ideas, new behaviors; what keeps you from embracing them and changing your life?
Friday, July 3, 2009
Everyone Has a Story
Everyone has a story. Our stories seek release. The compilation of a lifetime of truths, or the brilliant awakenings of youth, our stories are integral to our own awareness of self and essential for the growth of others. They are composed from the hard knocks of life and the moments of ecstasy. These stories shape us as we tell them or write them, chipping away at the unessential and leaving a masterful sculpting of who we are at our best and our worst.
We don't think much our stories, told at dinner tables, or more likely in the car at McDonalds. We glibly share the troubles, toils, and triumphs of the day, yet these words shape us and shape those around us. Leaving a story with an unfulfilled ending creates a tension in those who listen. Will it end well or not? Whether we realize it, our world view is captured in our telling of our story more than almost anything else we do. Do we see the world as a safe place, or one in which to be afraid? Most importantly, are there heroes and villains, reconciliation or revenge, peace or war? This is what our stories tell about us. This is what our stories teach our children.
The problem with our stories is that no one seems to care any more. If a story can't be condensed into 144 characters, it seems too long. Who listens? Do we even listen to ourselves? Letting others tell their story and also teaching them to listen helps us all unlock the secrets of life through the triumphs and tragedies, heroes and villains. The stories may not always have a happy ending, but they all speak the truth.
We don't think much our stories, told at dinner tables, or more likely in the car at McDonalds. We glibly share the troubles, toils, and triumphs of the day, yet these words shape us and shape those around us. Leaving a story with an unfulfilled ending creates a tension in those who listen. Will it end well or not? Whether we realize it, our world view is captured in our telling of our story more than almost anything else we do. Do we see the world as a safe place, or one in which to be afraid? Most importantly, are there heroes and villains, reconciliation or revenge, peace or war? This is what our stories tell about us. This is what our stories teach our children.
The problem with our stories is that no one seems to care any more. If a story can't be condensed into 144 characters, it seems too long. Who listens? Do we even listen to ourselves? Letting others tell their story and also teaching them to listen helps us all unlock the secrets of life through the triumphs and tragedies, heroes and villains. The stories may not always have a happy ending, but they all speak the truth.
Tuesday, June 9, 2009
Making Greatness Be Enough
The word "greatness" scares people. Heck, sometimes it frightens me. It is because we think of greatness mostly in the context of astounding feats, historic accomplishments and breath-taking acts of heroics. Yet in our daily lives greatness means using the gifts and talents we have to the best of our ability in any given moment. Recently I had an email exchange with a friend of mine. Nancy agreed that I could share her story and our exchange to highlight the daily reality of greatness. The email correspondence went like this.
Nancy: How do you get great when you're in a slump? The job, the home, the kids... greatness feels like a heavy lift.
Scott: Sometimes it's the little things. Find something you do really well (something small) and do it and succeed. It is a great energy booster. Sometimes greatness resides in getting through the day without killing someone, or losing your temper. We tend to think of it as everything going great. Sometimes it is surviving the difficult stuff.
Nancy: After a long and unproductive weekend (not to mention my 30th high school reunion – how did I get so old??), Tuesday back at work was dragging. Last night, after I read your message I initially thought – ugh, I’m not good at anything. Well, that can’t be true. In fact, I’m a great shopper! First I laughed, then I was telling my daughter about it and she said – you’re right, Mom, and I need shoes for the formal dance on Friday, let’s shop (she HATES shopping, probably switched at birth, but I digress). We had a really enjoyable visit and bought shoes and a dress for an upcoming event. Although I didn’t discover a cure for cancer or solve the world economic crisis, it sure meant the world to her. And I didn’t kill anyone AND I didn’t lose my temper. All in all a great night. Sometimes I guess we just need to re-define greatness. Tonight I plan on making a great dinner – and making that be enough.
My friends and family remind me constantly that greatness can be scary because most people can only focus on getting through the day. Perhaps I'm wrong, but I believe that most people want to get through their day in a way that is fulfilling, passionate and powerful. When I plant my feet on the floor in the morning and choose to pursue greatness each day I may not solve all of the world's problems, but I'm focused on using all of my gifts and abilities in the best way I can, even on the tough days and making that be enough.
Nancy: How do you get great when you're in a slump? The job, the home, the kids... greatness feels like a heavy lift.
Scott: Sometimes it's the little things. Find something you do really well (something small) and do it and succeed. It is a great energy booster. Sometimes greatness resides in getting through the day without killing someone, or losing your temper. We tend to think of it as everything going great. Sometimes it is surviving the difficult stuff.
Nancy: After a long and unproductive weekend (not to mention my 30th high school reunion – how did I get so old??), Tuesday back at work was dragging. Last night, after I read your message I initially thought – ugh, I’m not good at anything. Well, that can’t be true. In fact, I’m a great shopper! First I laughed, then I was telling my daughter about it and she said – you’re right, Mom, and I need shoes for the formal dance on Friday, let’s shop (she HATES shopping, probably switched at birth, but I digress). We had a really enjoyable visit and bought shoes and a dress for an upcoming event. Although I didn’t discover a cure for cancer or solve the world economic crisis, it sure meant the world to her. And I didn’t kill anyone AND I didn’t lose my temper. All in all a great night. Sometimes I guess we just need to re-define greatness. Tonight I plan on making a great dinner – and making that be enough.
My friends and family remind me constantly that greatness can be scary because most people can only focus on getting through the day. Perhaps I'm wrong, but I believe that most people want to get through their day in a way that is fulfilling, passionate and powerful. When I plant my feet on the floor in the morning and choose to pursue greatness each day I may not solve all of the world's problems, but I'm focused on using all of my gifts and abilities in the best way I can, even on the tough days and making that be enough.
Tuesday, May 5, 2009
Pull The Trigger
Recently we were invited to speak to a group of middle managers about greatness. The session was very interactive and informative concerning perceptions of greatness and what gets in the way of individuals pursuing their personal greatness. We noted how easy it was to identify why people won't pursue greatness. The discussion was lively and almost raucous as we listed all of the barriers. Then we asked another question. "What is it that encourages or triggers people to pursue greatness?" The silence was thunderous.
As we engaged the managers about what triggered some of them to be at their very best every day we eventually revealed a plethora of reasons. It seems that everyone had their personal trigger compelling them to seek greatness. So, we realize that one size does not fit all when it comes to encouraging greatness.
But think about it for a second. If you identify a moment you were at your very best, what was it that made you try so hard? Was it pride, desire, curiosity, stubbornness, or one of a host of triggers? If you can identify your personal trigger, you can employ it to help you be at your best everyday. Greatness is not a single action or pursuit, it is a lifestyle. Yet we all know that there are some days easier than others to continue the journey toward greatness.
Take the time to identify your trigger. Then, when you feel yourself flagging on the journey, pull the trigger.
Let us know what triggered you to pursue greatness, it might help others discover theirs.
As we engaged the managers about what triggered some of them to be at their very best every day we eventually revealed a plethora of reasons. It seems that everyone had their personal trigger compelling them to seek greatness. So, we realize that one size does not fit all when it comes to encouraging greatness.
But think about it for a second. If you identify a moment you were at your very best, what was it that made you try so hard? Was it pride, desire, curiosity, stubbornness, or one of a host of triggers? If you can identify your personal trigger, you can employ it to help you be at your best everyday. Greatness is not a single action or pursuit, it is a lifestyle. Yet we all know that there are some days easier than others to continue the journey toward greatness.
Take the time to identify your trigger. Then, when you feel yourself flagging on the journey, pull the trigger.
Let us know what triggered you to pursue greatness, it might help others discover theirs.
Subscribe to:
Posts (Atom)